Is boss over stepping boundary/micromanaging?












6















In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    6 hours ago








  • 5





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    6 hours ago






  • 1





    I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    5 hours ago











  • By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

    – dwjohnston
    56 mins ago
















6















In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    6 hours ago








  • 5





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    6 hours ago






  • 1





    I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    5 hours ago











  • By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

    – dwjohnston
    56 mins ago














6












6








6








In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone







share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.



He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?






management phone




management phone






share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited 6 hours ago









DarkCygnus

37.4k1778159




37.4k1778159






New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 6 hours ago









Romi FriesenRomi Friesen

361




361




New contributor




Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    6 hours ago








  • 5





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    6 hours ago






  • 1





    I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    5 hours ago











  • By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

    – dwjohnston
    56 mins ago














  • 1





    How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

    – DarkCygnus
    6 hours ago








  • 5





    Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

    – Joe Strazzere
    6 hours ago






  • 1





    I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

    – joeqwerty
    5 hours ago











  • By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

    – dwjohnston
    56 mins ago








1




1





How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

– DarkCygnus
6 hours ago







How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?

– DarkCygnus
6 hours ago






5




5





Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

– Joe Strazzere
6 hours ago





Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.

– Joe Strazzere
6 hours ago




1




1





I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

– joeqwerty
5 hours ago





I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".

– joeqwerty
5 hours ago













By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

– dwjohnston
56 mins ago





By 'write lines' do you mean the punishment schools use where you write a phrase over and over?

– dwjohnston
56 mins ago










3 Answers
3






active

oldest

votes


















17














Depending on the laws in your area, a misstatement could result in liability on the doctor.



Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



He's not the boss because he's right, he's right because he's the boss.






share|improve this answer































    6














    The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



    As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



    Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



    The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






    share|improve this answer



















    • 1





      Good patient communication is hard. It is normal to make some mistakes.

      – P. Hopkinson
      5 hours ago



















    2














    This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.






    share|improve this answer























      Your Answer








      StackExchange.ready(function() {
      var channelOptions = {
      tags: "".split(" "),
      id: "423"
      };
      initTagRenderer("".split(" "), "".split(" "), channelOptions);

      StackExchange.using("externalEditor", function() {
      // Have to fire editor after snippets, if snippets enabled
      if (StackExchange.settings.snippets.snippetsEnabled) {
      StackExchange.using("snippets", function() {
      createEditor();
      });
      }
      else {
      createEditor();
      }
      });

      function createEditor() {
      StackExchange.prepareEditor({
      heartbeatType: 'answer',
      autoActivateHeartbeat: false,
      convertImagesToLinks: false,
      noModals: true,
      showLowRepImageUploadWarning: true,
      reputationToPostImages: null,
      bindNavPrevention: true,
      postfix: "",
      imageUploader: {
      brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
      contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
      allowUrls: true
      },
      noCode: true, onDemand: false,
      discardSelector: ".discard-answer"
      ,immediatelyShowMarkdownHelp:true
      });


      }
      });






      Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.










      draft saved

      draft discarded


















      StackExchange.ready(
      function () {
      StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f130425%2fis-boss-over-stepping-boundary-micromanaging%23new-answer', 'question_page');
      }
      );

      Post as a guest















      Required, but never shown




















      StackExchange.ready(function () {
      $("#show-editor-button input, #show-editor-button button").click(function () {
      var showEditor = function() {
      $("#show-editor-button").hide();
      $("#post-form").removeClass("dno");
      StackExchange.editor.finallyInit();
      };

      var useFancy = $(this).data('confirm-use-fancy');
      if(useFancy == 'True') {
      var popupTitle = $(this).data('confirm-fancy-title');
      var popupBody = $(this).data('confirm-fancy-body');
      var popupAccept = $(this).data('confirm-fancy-accept-button');

      $(this).loadPopup({
      url: '/post/self-answer-popup',
      loaded: function(popup) {
      var pTitle = $(popup).find('h2');
      var pBody = $(popup).find('.popup-body');
      var pSubmit = $(popup).find('.popup-submit');

      pTitle.text(popupTitle);
      pBody.html(popupBody);
      pSubmit.val(popupAccept).click(showEditor);
      }
      })
      } else{
      var confirmText = $(this).data('confirm-text');
      if (confirmText ? confirm(confirmText) : true) {
      showEditor();
      }
      }
      });
      });






      3 Answers
      3






      active

      oldest

      votes








      3 Answers
      3






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      17














      Depending on the laws in your area, a misstatement could result in liability on the doctor.



      Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



      Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



      He's not the boss because he's right, he's right because he's the boss.






      share|improve this answer




























        17














        Depending on the laws in your area, a misstatement could result in liability on the doctor.



        Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



        Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



        He's not the boss because he's right, he's right because he's the boss.






        share|improve this answer


























          17












          17








          17







          Depending on the laws in your area, a misstatement could result in liability on the doctor.



          Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



          Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



          He's not the boss because he's right, he's right because he's the boss.






          share|improve this answer













          Depending on the laws in your area, a misstatement could result in liability on the doctor.



          Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.



          Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.



          He's not the boss because he's right, he's right because he's the boss.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered 6 hours ago









          Richard URichard U

          97.7k72262388




          97.7k72262388

























              6














              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer



















              • 1





                Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                5 hours ago
















              6














              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer



















              • 1





                Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                5 hours ago














              6












              6








              6







              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.






              share|improve this answer













              The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.



              As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.



              Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.



              The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.







              share|improve this answer












              share|improve this answer



              share|improve this answer










              answered 5 hours ago









              P. HopkinsonP. Hopkinson

              5045




              5045








              • 1





                Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                5 hours ago














              • 1





                Good patient communication is hard. It is normal to make some mistakes.

                – P. Hopkinson
                5 hours ago








              1




              1





              Good patient communication is hard. It is normal to make some mistakes.

              – P. Hopkinson
              5 hours ago





              Good patient communication is hard. It is normal to make some mistakes.

              – P. Hopkinson
              5 hours ago











              2














              This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.






              share|improve this answer




























                2














                This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.






                share|improve this answer


























                  2












                  2








                  2







                  This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.






                  share|improve this answer













                  This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered 1 hour ago









                  Ahmed MansourAhmed Mansour

                  69839




                  69839






















                      Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.










                      draft saved

                      draft discarded


















                      Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.













                      Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.












                      Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.
















                      Thanks for contributing an answer to The Workplace Stack Exchange!


                      • Please be sure to answer the question. Provide details and share your research!

                      But avoid …



                      • Asking for help, clarification, or responding to other answers.

                      • Making statements based on opinion; back them up with references or personal experience.


                      To learn more, see our tips on writing great answers.




                      draft saved


                      draft discarded














                      StackExchange.ready(
                      function () {
                      StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f130425%2fis-boss-over-stepping-boundary-micromanaging%23new-answer', 'question_page');
                      }
                      );

                      Post as a guest















                      Required, but never shown





















































                      Required, but never shown














                      Required, but never shown












                      Required, but never shown







                      Required, but never shown

































                      Required, but never shown














                      Required, but never shown












                      Required, but never shown







                      Required, but never shown











                      -

                      Popular posts from this blog

                      Contact image not getting when fetch all contact list from iPhone by CNContact

                      Image
                      up vote 0 down vote favorite I know this question already asked but not getting solution. From this code I will get all the information from the contact but image not found when open vcf files on mac os, also not getting when share this file. I use this stackoverflow link here but It's not help full. var contacts = [CNContact]() let keys = [CNContactVCardSerialization.descriptorForRequiredKeys() ] as [Any] let request = CNContactFetchRequest(keysToFetch: keys as! [CNKeyDescriptor]) do { try self.contactStore.enumerateContacts(with: request) { (contact, stop) in // Array containing all unified contacts from everywhere contacts.append(contact) } } catch { print("unable to fetch contacts") } do { let data = try
                      Read more

                      count number of partitions of a set with n elements into k subsets

                      Image
                      up vote 6 down vote favorite 1 This program is for count number of partitions of a set with n elements into k subsets I am confusing here return k*countP(n-1, k) + countP(n-1, k-1); can some one explain what is happening here? why we are multiplying with k? NOTE->I know this is not the best way to calculate number of partitions that would be DP // A C++ program to count number of partitions // of a set with n elements into k subsets #include<iostream> using namespace std; // Returns count of different partitions of n // elements in k subsets int countP(int n, int k) { // Base cases if (n == 0 || k == 0 || k > n) return 0; if (k == 1 || k == n) return 1; // S(n+1, k) = k*S(n, k) + S(n, k-1) return k*countP(n-1, k) + countP(n-1, k-1); } // Driver program int ma
                      Read more

                      A CLEAN and SIMPLE way to add appendices to Table of Contents and bookmarks

                      Image
                      0 I found a lot of questions abount appendices and ToC. Many users want appendices to be grouped in an Appendix part, however some problems arise with ToC, hyperref, PDF viewer bookmarks, and so on. There are different solutions which require extra packages, command patching and other extra code, however none of them satisfies me. I almost found an easy way to accomplish a good result, where appendices are added to bookmarks in the right way and hyperref links point to the right page. However, the number of the "Appendix" part page is wrong (it's the number of appendix A). Is there any EASY way to fix that? This is a MWE: documentclass{book} usepackage[nottoc,notlot,notlof]{tocbibind} usepackage{hyperref} begin{document} frontmatter tableofcontents mainmatter part{First} chapter{
                      Read more