Twilio survey outbound calls
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I am very new to Twilio, in fact, I started yesterday. I have been following this survey infrastructure to implement the survey AVR, https://www.twilio.com/docs/voice/tutorials/automated-survey-php-laravel. So far I have been successful in setting this up. However, I want to make it such that, instead of an inbound call, it is an outbound call. I want to call people to make the survey.
Q1, Is this possible?
I can simply redirect the call to a number that will kick-start the survey, but that is a waste of resources if I have to do that every time.
Q2, The client I am developing this for will be surveying millions of customers/people, is there a way for me to drop all the numbers in a file and have the call file loop through each number?
twilio survey
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
add a comment |
I am very new to Twilio, in fact, I started yesterday. I have been following this survey infrastructure to implement the survey AVR, https://www.twilio.com/docs/voice/tutorials/automated-survey-php-laravel. So far I have been successful in setting this up. However, I want to make it such that, instead of an inbound call, it is an outbound call. I want to call people to make the survey.
Q1, Is this possible?
I can simply redirect the call to a number that will kick-start the survey, but that is a waste of resources if I have to do that every time.
Q2, The client I am developing this for will be surveying millions of customers/people, is there a way for me to drop all the numbers in a file and have the call file loop through each number?
twilio survey
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
add a comment |
I am very new to Twilio, in fact, I started yesterday. I have been following this survey infrastructure to implement the survey AVR, https://www.twilio.com/docs/voice/tutorials/automated-survey-php-laravel. So far I have been successful in setting this up. However, I want to make it such that, instead of an inbound call, it is an outbound call. I want to call people to make the survey.
Q1, Is this possible?
I can simply redirect the call to a number that will kick-start the survey, but that is a waste of resources if I have to do that every time.
Q2, The client I am developing this for will be surveying millions of customers/people, is there a way for me to drop all the numbers in a file and have the call file loop through each number?
twilio survey
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
I am very new to Twilio, in fact, I started yesterday. I have been following this survey infrastructure to implement the survey AVR, https://www.twilio.com/docs/voice/tutorials/automated-survey-php-laravel. So far I have been successful in setting this up. However, I want to make it such that, instead of an inbound call, it is an outbound call. I want to call people to make the survey.
Q1, Is this possible?
I can simply redirect the call to a number that will kick-start the survey, but that is a waste of resources if I have to do that every time.
Q2, The client I am developing this for will be surveying millions of customers/people, is there a way for me to drop all the numbers in a file and have the call file loop through each number?
twilio survey
twilio survey
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
asked Nov 29 '18 at 5:23
Zack Cheang Weng SeongZack Cheang Weng Seong
6610
6610
add a comment |
add a comment |
1 Answer
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You can initiate an outbound call using the Twilio REST API.
Making Calls
https://www.twilio.com/docs/voice/make-calls
The URL used in your REST API call would point to your survey TwiML.
You can certainly loop through a list of numbers to update the To. You can use the statusCallback of the RET API call, to determine the call status for each call placed.
answered Nov 30 '18 at 2:03
AlanAlan
5642
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
You can initiate an outbound call using the Twilio REST API.
Making Calls
https://www.twilio.com/docs/voice/make-calls
The URL used in your REST API call would point to your survey TwiML.
You can certainly loop through a list of numbers to update the To. You can use the statusCallback of the RET API call, to determine the call status for each call placed.
answered Nov 30 '18 at 2:03
AlanAlan
5642
add a comment |
You can initiate an outbound call using the Twilio REST API.
Making Calls
https://www.twilio.com/docs/voice/make-calls
The URL used in your REST API call would point to your survey TwiML.
You can certainly loop through a list of numbers to update the To. You can use the statusCallback of the RET API call, to determine the call status for each call placed.
answered Nov 30 '18 at 2:03
AlanAlan
5642
add a comment |
You can initiate an outbound call using the Twilio REST API.
Making Calls
https://www.twilio.com/docs/voice/make-calls
The URL used in your REST API call would point to your survey TwiML.
You can certainly loop through a list of numbers to update the To. You can use the statusCallback of the RET API call, to determine the call status for each call placed.
answered Nov 30 '18 at 2:03
AlanAlan
5642
You can initiate an outbound call using the Twilio REST API.
Making Calls
https://www.twilio.com/docs/voice/make-calls
The URL used in your REST API call would point to your survey TwiML.
You can certainly loop through a list of numbers to update the To. You can use the statusCallback of the RET API call, to determine the call status for each call placed.
answered Nov 30 '18 at 2:03
AlanAlan
5642
answered Nov 30 '18 at 2:03
AlanAlan
5642
answered Nov 30 '18 at 2:03
AlanAlan
5642
answered Nov 30 '18 at 2:03
AlanAlan
5642
5642
add a comment |
add a comment |
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